Procurement Planning NoticeUK Find a Tender Service
Procurement Planning Notice: Out of Hours Call Handling Service 2026
This is a general procurement pre-announcement; it is not an open invitation to tender. Bidding conditions and dates are set in the official notice the buyer publishes later.
Notice details
- Buyer
- Eastlight Community Homes
- Country
- United Kingdom
- Published at source
- 14 August 2026
- Notice type
- Procurement Planning Notice
Original title
Out of Hours Call Handling Service 2026
Excerpt from the source text
Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help ensure that the final specification, evaluation approach and commercial model are informed by current market practice, supplier innovation and available technology solutions. The market engagement will seek feedback from potential providers on key areas including repairs triage, safeguarding support, customer service standards, CRM and repairs system integration, real-time call logging, call recording, reporting dashboards, business continuity…Source and licence
Source: Find a Tender Service (UK) — contains public sector information licensed under the Open Government Licence v3.0; arranged by TenderZoom.
Licence: Open Government Licence v3.0
This item is prepared automatically from the official source and contains no editorial commentary.