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Procurement Planning Notice: Avaya Aura Contact Centre System Replacement
This is a general procurement pre-announcement; it is not an open invitation to tender. Bidding conditions and dates are set in the official notice the buyer publishes later.
Notice details
- Buyer
- Greater Manchester Combined Authority
- Country
- United Kingdom
- Published at source
- 18 September 2026
- Notice type
- Procurement Planning Notice
Original title
Avaya Aura Contact Centre System Replacement
Excerpt from the source text
Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).Source and licence
Source: Find a Tender Service (UK) — contains public sector information licensed under the Open Government Licence v3.0; arranged by TenderZoom.
Licence: Open Government Licence v3.0
This item is prepared automatically from the official source and contains no editorial commentary.