Procurement Planning NoticeUK Find a Tender Service
Procurement Planning Notice: Customer Engagement and Relationship Management
This is a general procurement pre-announcement; it is not an open invitation to tender. Bidding conditions and dates are set in the official notice the buyer publishes later.
Notice details
- Buyer
- DFT OPERATOR LIMITED
- Country
- United Kingdom
- Published at source
- 22 October 2026
- Notice type
- Procurement Planning Notice
Original title
Customer Engagement and Relationship Management
Excerpt from the source text
DFT Operator Limited (DFTO) is undertaking preliminary market engagement to help inform the procurement strategy, contract scope and specification for a Customer Engagement and Relationship Management (CERM) Solution that will provide the shared capability needed to deliver a consistent, coordinated and personalised customer experience across GBR. Emerging Scope The proposed CERM solution encompasses the following key capability areas: 1. Customer Engagement & Marketing Communications Design, manage and deliver coordinated customer engagement and marketing communications across digital channels and customer lifecycle stages. 2. Service & Journey Communications Deliver timely, relevant rail…Source and licence
Source: Find a Tender Service (UK) — contains public sector information licensed under the Open Government Licence v3.0; arranged by TenderZoom.
Licence: Open Government Licence v3.0
This item is prepared automatically from the official source and contains no editorial commentary.