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Procurement Planning Notice: Contact Centre Omni Channel Telephony
This is a general procurement pre-announcement; it is not an open invitation to tender. Bidding conditions and dates are set in the official notice the buyer publishes later.
Notice details
- Buyer
- GREENSQUAREACCORD LIMITED
- Country
- United Kingdom
- Published at source
- 13 July 2026
- Notice type
- Procurement Planning Notice
Original title
Contact Centre Omni Channel Telephony
Excerpt from the source text
GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective forecasting, scheduling, and performance management of customer service agents. The solution will provide a reliable and efficient contact handling environment, enabling customer service agents to manage interactions across multiple channels and teams, delivering end-to-end customer contact management. The platform will be designed with scalability in mind, allowing for future expansion into a fully omni-channel solution. This will incorporate AI-driven…Source and licence
Source: Find a Tender Service (UK) — contains public sector information licensed under the Open Government Licence v3.0; arranged by TenderZoom.
Licence: Open Government Licence v3.0
This item is prepared automatically from the official source and contains no editorial commentary.